Questions & Answers

Add the pieces you want to your cart, fill in your delivery details at checkout and place the order. Inside Pakistan we call you to confirm it before we start cutting.

Inside Pakistan: cash on delivery. You pay when the parcel reaches your door, nothing in advance.

From another country: your checkout is an order request and nothing is charged. We email you the shipping cost for your country and the payment details, and production starts once you confirm.

Custom CNC workshop orders take 3 to 7 business days to make before dispatch. Delivery inside Pakistan then takes 3–5 working days.

International delivery generally takes 10 to 21 business days, depending on the destination country and customs clearance.

Inside Pakistan the delivery charge is shown in your cart before you place the order, and larger orders are delivered free.

For other countries we send you the shipping cost by email before you pay anything. Customs duties and import taxes in your country are paid by you.

Yes. Send a sketch, a file (DXF, SVG, AI or PDF) or a clear photo through the Custom cutting page and we send you a quote within 24 hours.

Yes. A piece that can be personalized has a box for your text on its product page. We carve it exactly as you type it, so please check the spelling before you order.

MDF, solid wood, plywood and acrylic. Wood grain and colour vary from piece to piece, so yours will not look exactly like the photo; that is the nature of the material, not a defect.

You can cancel before production has started. Custom-made pieces and digital CNC files are non-refundable once made or delivered, except a piece damaged in transit or faulty through our work, which we replace (or refund where we cannot).

A sourced, non-custom item that arrives damaged, broken or significantly different from its description can be replaced or partly refunded when you report it within 48 hours of delivery.

Take photos (an unboxing video is best) and, within 48 hours of delivery, email support@shophandycraft.com or message us on WhatsApp with your order number. When the mistake is ours we send a free replacement, or refund you to your original payment method if you prefer.

Keep the order number shown after checkout. We send you the tracking number when the parcel is handed to the courier, and you can ask us about your order on WhatsApp at any time.

We use them to make and deliver your order and to contact you about it. We do not sell them and we do not use them for advertising. The Privacy Policy has the details.