Return & Refund Policy

As stated in our Terms of Service, digital CNC files are non-refundable once delivered, and custom physical items cut to order are non-refundable once production has started.

Due to the unique nature of custom CNC-cut signage, nameplates and personalized designs, the only exception is an item damaged in transit or faulty through our work. Report it within 48 hours of delivery with photos or an unboxing video, and we replace it free of charge, or refund it where a replacement is not possible.

For non-custom items sourced internationally or fulfilled via drop-shipping, customers are eligible for a replacement or partial refund under the following conditions:

The item received is physically damaged, broken, or significantly different from the product description.

The customer must submit a dispute ticket via our official support email within 48 hours of delivery, including unboxing videos/photos as proof.

If something is wrong with your order, please contact Handy craft support first, before raising a dispute with your bank. We reply within 2 working days, and most problems are solved faster this way. This does not take away any right you have with your bank or card issuer.

If a mistake is verified on our end, we dispatch a free replacement or repair the item. Where you prefer a refund, or a replacement is not possible, we refund the amount to your original payment method. Store credit is offered only if you choose it.

In accordance with local banking regulations, a payment made by credit or debit card is refunded only to the same Visa, Mastercard, UnionPay or PayPak card used for the purchase. Cash refunds are not given for card payments.

A wallet payment is refunded to the same wallet, and a bank transfer to the account it came from. A cash-on-delivery order is refunded by bank transfer to an account in the buyer's name.

We start an approved refund within 5 working days. Your bank or card issuer then takes its usual time to show it on your statement.

You can cancel an order free of charge before production has started or, for an item that is not made to order, before the parcel is dispatched. Tell us as early as you can, with your order number.

Once production has started or the parcel has left, sections 1 and 2 apply.

To report a problem with an order, email support@shophandycraft.com or message us on WhatsApp. Include your order number and clear photos or an unboxing video.